When someone is hurting and you do not know what to say, there are two good words that work pretty well. They were commonly used as greetings in Bible letters but were filled with sincerity and deep meaning. I’m talking about “grace” and “peace.”
Like this: “Grace and peace to you from God our Father.” (Colossians 1:2b, and more than a dozen other places)
The first word, grace, is a prayer that God would bestow upon you, by His grace, all the things that in your heart would really help. The second word, peace, is a continuation of that prayer, that God’s grace will have its full effect on your inner being.
The problem with knowing what to say when someone is suffering is we don’t really know exactly what will help. If we say, “I know how you feel,” it is frequently received by the person who is suffering as yet another wound. They silently protest, “How could anyone possibly know how I feel when I can hardly work it out myself?”. But God truly knows and also how to help. By His grace He can restore peace. The heaviness of heart is lifted. Anxious thoughts are soothed away. Sorrow is held and gentled. Fear is replaced with hope. And all this by God’s perfect grace and peace.
So, try saying, ” Grace and peace to you from God.” And mean it.